What do I do if our Clock me in kiosk is not working?

If your kiosk isn't working, we suggest you follow the below steps to try and fix the problem:

1. Check you are using the latest version of Clock me in
2. Check the iPad is using the latest iOS software
3. Log out of the app and log in again
4. Unistall the app and reinstall the app

1. Check you are using the latest version of Clock me in
   

   To ensure that the Clock Me In app is functioning properly, it's important to have the latest version installed. Follow these steps to check for updates:

   1. Open the App Store on your iPad.
   2. Search for "Clock Me In" in the search bar.
   3. Check if an update is available. If an update is available, you’ll see an "Update" button.
   4. Tap "Update" to install the latest version of the app.

   Keeping the app updated ensures you have the latest features and fixes for any known issues.

   
   
   

2. Check the iPad is using the latest iOS software
   

   Running the latest version of iOS is crucial for the smooth operation of apps. To check and update your iPad’s software:

   1. Open the Settings app on your iPad.
   2. Select "General" from the menu.
   3. Tap "Software Update".
   4. Check for updates. If an update is available, tap "Download and Install" to update your iPad.

   Ensuring your iPad is on the latest iOS version can resolve compatibility issues with apps.

   
   
   

3. Log out of the app and log in again
   

   Sometimes, simply logging out and back in can resolve minor issues with the app. Here’s how to log out and log back into the Clock Me In app:

   1. Open the Clock Me In app on your iPad.
   2. Navigate to the settings menu or account settings within the app.
   3. Tap "Log Out".
   4. Close the app completely by double-tapping the home button and swiping up on the app preview.
   5. Reopen the app and log in using your credentials.

   This can refresh the app and resolve any session-related issues.

   
   
   

4. Uninstall the app and reinstall the app
   

   If logging out and back in doesn’t solve the issue, uninstalling and reinstalling the app can help. Follow these steps:

   1. Locate the Clock Me In app on your iPad's home screen.
   2. Press and hold the app icon until it starts wiggling.
   3. Tap the "X" icon on the app to uninstall it.
   4. Confirm that you want to delete the app.
   5. Go to the App Store and search for "Clock Me In".
   6. Tap "Install" to download and reinstall the latest version of the app.
   7. Open the app and log in with your credentials.

   Reinstalling the app can clear any corrupted data or settings that might be causing issues.