How to use the Cashback feature | Benefits

The Cashback option in Swag Benefits allows you to get a percentage of the money spent back into your Swag Spend Account account when you shop in the Swag Store.  

How to enrol a card

Enrolling a card

You will first need to enrol a card to be able to receive your cashback.

  1. Open the Swag app.
  2. Tap on the Benefits icon.
    Screenshot of where to tap on the benefits icon
  3. Tap on Settings.
    Screenshot of benefits home screen hightlighting where to tap on settings
  4. Tap on Manage Enrolled Cards.
  5. Tap on Add Card
    Screenshot_20230609_144948_com.ehlife
  6. Enter the card details you would like to enrol for Cashbacks:
  • Card number
  • Expiry date
  • Bank provider
  • Tap Add to save the new card.
    Screenshot of add card screen in benefits highlighting where to tap on add to enrol new card for cashback

  • Important

    You can enrol up to 5 Visa cards (including your Swag Visa Debit card) and up to 5 Mastercards.
    How to make Cashback purchase in-store
    1. Shop at the retailer in-store.
    2. Pay for your purchase with any Cashback-enrolled card.
    3. View your pending transaction and Cashback on your Benefits home screen in the Swag app. 
    4. We will deposit your Cashback into your Swag Spend account.
    Find in-store Cashback offers by location
    1. Log into your Swag app.
    2. Tap on the Benefits icon.
      Screenshot of where to tap on the benefits icon
    3. Tap on Cashback.
      Screenshot of where to tap on the cashback icon
    4. Tap on In-Store.
      Screenshot of where to tap on the in store icon
    5. Swag will ask for permission to use your location to find Cashback offers near you. Tap Allow Once or Allow While Using App.
      Screenshot of where to tap on the location permission settings
    6. Swag will then display Cashback offers near you.
      Screenshot of cashback offers near you
    How to make Cashback purchase online
    1. Open the Swag app.
    2. Tap on Cashback.
      Screenshot of where to tap on the cashback icon
    3. Tap on Cashback.
      Screenshot of where to tap on the cashback icon

    Important

    You must enrol a card before you can start shopping.

    1. Tap on Online Offers.
    2. Tap on the online store from which you wish to make a purchase.
      Screenshot of the online benefits store with your desired online store highlighted to tap on and see the cashback offer
    3. You can read the retailer's terms and conditions, and how the offer works here. Tap Shop now.
      Screenshot of the online benefits store with your desired online store open to see the cashback offer
    4. You will be redirected to the retailer's online store. Complete your online purchase as normal on the retailer website.
      Screenshot of the online benefits store redirecting you to the store website of your desired retailer
    Viewing my Cashback earnings
    1. Open the Swag app. 
    2. Tap on the Benefits icon.
      Screenshot of where to tap on the benefits icon
    3. Tap on Cashback.
      Screenshot of where to tap on the cashback icon
    4. Tap on Lifetime cashback.
      Screenshot_20230609_144401_com.ehlife
    5. Here you will see your lifetime Cashback savings, any pending Cashback savings, confirmed Cashback savings and your Cashback transaction history.
      Screenshot of earnings home screen highlighting all cashback earnings
    When do I receive my Cashback?
    For purchases made in-store, you should see your Cashback immediately. Purchases made online via the Swag app may take 30-90 days before the Cashback is deposited into your Swag Spend account. This Cashback waiting period will be confirmed on your selected vendor's terms and conditions. You can check the status of a Cashback at any time in the Swag app under the Benefits tab.
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