How do I manage my password, two-factor (2FA) and biometric login details via the Swag App

Warning

This advice is for users with HR and payroll access. If you previously used the Employment Hero app, then you can follow the advice in this article. If you previously used the WorkZone app, then follow the instructions in the article here.

Password set-up and securing an account with two-factor authentication are crucial features for customers in protecting the security and accessibility of their account. Two-factor authentication adds an extra layer of security to the account by requiring a second form of identification, such as a code sent to their phone, in addition to their password.

How to set up 2FA

First time log in
  1. Open your Swag app.
  2. Enter your email address.
    screenshot of where to add your email address then tap continue
  3. Add your password and tap the Log In button.
    screenshot of where to add your password then tap log in
  4. If you have 2-factor authentication turned on, enter your code into the Code field.
  5. Choose whether to select the Remember this Device for 45 Days tick box.
  6. Tap the Verify button.
  7. Enter your passcode.
    screenshot of where to add your passcode
  8. Re-enter your passcode.
    screenshot of where to re-enter your passcode
  9. Once you have logged in, you will be shown the Swag home screen.
    screenshot of the swag home screen. you can  navigate to money, work, career and benefits here.
Enable biometric log in
  1. Log into the Swag app.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
    screenshot of where to tap on your profile photo or initials in the top right hand side of the screen
  3. Tap on Settings.
    screenshot of where to tap on settings
  4. Tap on Security.
    screenshot of where to tap on security settings
  5. Tap the Face ID (for iOS users) or Fingerprint (for Android users) toggle switch. The toggle must be switched to the right to be turned on.
    screenshot of where to toggle the face ID switch to the right to enable face ID
  6. Enter your passcode.
    screenshot of where to enter your passcode
  7. You will receive a notification that your biometric log in has been turned on.
    screenshot of the notification that you have enabled biometric log in
Log in with another Swag app
  1. Log into your Swag app.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
    screenshot of where to tap on your profile photo or initials in the top right hand side of the screen
  3. Tap the Add Account button.
    screenshot of where to tap on add account
  4. Enter the email address and password and tap the Log In button.
    screenshot of where to enter your email address and password to log into another swag account
  5. lf you have 2-factor authentication turned on, enter your code into the Code field.
  6. Choose whether to select the Remember this Device for 45 Days tick box.
  7. Tap the Verify button.
  8. Enter your Swag passcode.
    screenshot of where to enter your passcode
  9. Re-enter your passcode.

Resetting your password

Reset your Swag password
  1. Open the Swag app.
  2. Tap on Reset Password.
    tap
  3. Tap on the HRIS/Swag Jobs button.
    reset

    Helpful Hint

    If you are not sure what type of account you have, tap on What is my account type? at the bottom of the screen to read an explanation.

  4. This will open a browser within Swag to enter your email address. Once you have entered your email address and completed the reCAPTCHA, tap on Request Link.
    HRIS
  5. A reset password link will be sent to your registered email address. Follow the instructions in the email to complete the reset of your password.

How to disable the biometric login

Log out of the Swag app
  1. Log into the Swag app.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
    screenshot of where to tap on your profile photo or initials in the top right hand side of the screen
  3. Tap the Log Out button at the bottom of the screen.
Disable biometric log in
  1. Log into Swag.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
    screenshot of where to tap on your profile photo or initials in the top right hand side of the screen
  3. Tap on Settings.
    screenshot of where to tap on settings
  4. Tap on Security.
    screenshot of where to tap on security settings
  5. Tap the Face ID (for iOS users) or Fingerprint (for Android users) toggle switch. The toggle must be switched to the left to be turned off.
    Screenshot of where to tap on the biometric toggle. this will display as face ID for apple products, and fingerprint for android products
  6. Enter your passcode.
    screenshot of where to enter your passcode
  7. You will receive a notification that your biometric log in has been turned off.
    screenshot of the notification that you have disabled biometric log in

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