Can I get InstaPay Now?

InstaPay Now gives you access to your money as you earn it instead of waiting for payday. To be eligible for InstaPay Now, you must meet some specific criteria.

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Eligibility

Can I get InstaPay Now?
These are the six criteria you need to meet to be eligible for InstaPay Now
Conditions Explanation
You must be paid in arrears If your wages are paid in arrears, you may be eligible for InstaPay Now.
You must have been paid 2 times You must have received your pay a minimum of two consecutive times.
You must not be about to leave your job If you have an upcoming termination date, you will be ineligible for InstaPay.
You must be at least 16 You must be over 16 years old to be eligible for InstaPay Now
Your leave affects your balance Any leave within a pay cycle will impact your InstaPay Now available balance.
Your timesheets must have been approved Your manager must ensure that your timesheets have been approved.

Additional eligibility criteria

How do pay cycles affect eligibility?
Monthly pay cycle
If you are paid monthly in advance, you will not be eligible for InstaPay Now. However, if you are paid monthly, with half in arrears and half in advance, you​ will be eligible for InstaPay Now for the two weeks in the month that you are paid in arrears.

Fortnightly pay cycle
If you are paid fortnightly in arrears, you​ will be eligible for InstaPay Now during your pay cycle after you complete the first day of work in the cycle. If you are paid fortnightly, with half in arrears and half in advance, you​ will only be eligible for InstaPay Now for the arrears part.

Weekly pay cycle
If you are paid weekly in arrears, you could be eligible for InstaPay Now.

What are the eligibility differences between salaried and timesheet employees?
If you are paid monthly on a salary basis, you​ will be eligible for InstaPay Now for the period you are paid in arrears. If you are paid fortnightly based on the timesheets you submit, you​ will only be eligible for InstaPay Now based on the approved timesheets you have for your next pay run.
Is InstaPay Now available at any time?
InstaPay Now is not available if a pay run is in progress. A pay run is an action your payroll admin takes to process pay for all employees, and it is typical for a pay run to take two to three days, i.e., if you are normally paid on the 15th, your payroll admin may start the pay run on the 13th. You must have these approved and paid in arrears if paid based off timesheets.

Accessing your money

What pay can I take out with InstaPay Now?
InstaPay Now amounts are limited to 50% of an employee's unpaid net pay owed, with a weekly cap of $1,000. There is no minimum withdrawal amount. Any withdrawals made through InstaPay Now will be shown as a deduction on your next payslip.
How often can I access InstaPay Now?
If an employee has earned less than $500 in wages for their pay period, the withdrawal amount available to the employee is half of their accrued wage. Employment Hero calculates InstaPay Now weeks as a seven-day period, starting on the first day of your pay cycle.
How long does InstaPay Now take to process?
If you have requested InstaPay Now, there are several factors that might influence the processing time, such as in which account you receive your InstaPay Now funds. If you request your InstaPay Now funds during standard business hours, and if you have already received a previous InstaPay Now transfer. 
Payment Time Estimate Swag Spend Account Big 4 Banks Non-Big 4 Banks
Banking hours: 9am-5pm Monday-Friday Instantly Instantly Instantly
Non-banking hours: Anytime after 5pm and weekends Instantly Instantly Instantly

If your InstaPay Now funds are taking longer than stated above to process, get in touch with Swag Support.

Why can I not access InstaPay Now?
If InstaPay Now is currently unavailable, this could be for the following reasons:
  • You are about to leave your current position.
  • You have taken leave within your pay cycle, which we factored into your available balance.
  • You have not worked for three consecutive pay periods.
  • The organisation you belong to does not have it enabled.
  • Your organisation does not use Employment Hero payroll.
  • You have not accrued any income during your current pay cycle.
  • Your timesheets may not have been approved.
Can I take out all of my upcoming pay with InstaPay Now?
No. InstaPay Now amounts are limited to 50% of an employee's unpaid net pay owed, with a weekly cap of $1,000. For permanent employees, your InstaPay Now balance is based on accrued entitlements from hours already worked. For casuals, InstaPay Now is only available for hours worked and approved by your employer.

Still need help? 

Ask for further assistance via the Swag app. 

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