Can I get earned wage access (InstaPay)?

Important

InstaPay is rebranding as earned pay access. You may see both names used over the next couple of weeks as we change the name in the app and online.

Earned pay access gives you access to your money as you earn it instead of waiting for payday. To be eligible for earned pay access, you must meet some specific criteria.

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Eligibility

Can I get earned pay access?
These are the six criteria you need to meet to be eligible for earned wage access.
  1. You must be paid in arrears
    • Explanation: If your wages are paid in arrears, you are likely to be eligible for earned pay access.
  2. You must have been paid 2 times
    • Explanation: You must have received your pay a minimum of two consecutive times.
  3. You must not be about to leave your job
    • Explanation: If you have an upcoming termination date, you will be ineligible for earned pay access.
  4. You must be at least 16
    • Explanation: You must be over 16 years old to be eligible for earned pay access
  5. Your leave affects your balance
    • Explanation: Any leave within a pay cycle will impact your earned pay access available balance.
  6. Your timesheets must have been approved
    • Explanation: Your manager must ensure that your timesheets have been approved.

Additional eligibility criteria

How do pay cycles affect eligibility?
Monthly pay cycle
If you are paid monthly in advance, you will not be eligible for earned pay access. However, if you are paid monthly, with half in arrears and half in advance, you​ will be eligible for earned pay access for the two weeks in the month that you are paid in arrears.

Fortnightly pay cycle
If you are paid fortnightly in arrears, you​ will be eligible for earned pay access during your pay cycle after you complete the first day of work in the cycle. If you are paid fortnightly, with half in arrears and half in advance, you​ will only be eligible for earned pay access for the arrears part.

Weekly pay cycle
If you are paid weekly in arrears, you could be eligible for earned pay access.

What are the eligibility differences between salaried and timesheet employees?
If you are paid monthly on a salary basis, you​ will be eligible for earned pay access for the period you are paid in arrears. If you are paid fortnightly based on the timesheets you submit, you​ will only be eligible for earned pay access based on the approved timesheets you have for your next pay run.
Pay Frequency Arrears or Advance Eligible for earned pay access
Weekly Arrears Yes
Advance No
Fortnightly All arrears Yes
All advance No
1/2 arrears, 1/2 advance Yes - Week in arrears
Monthly All arrears Yes
All advance No
1/2 arrears, 1/2 advance Yes - Week/s in arrears
Is earned pay access available at any time?
Earned Pay access is not available if a pay run is in progress. A pay run is an action your payroll admin takes to process pay for all employees, and it is typical for a pay run to take two to three days, i.e., if you are normally paid on the 15th, your payroll admin may start the pay run on the 13th. You must have these approved and paid in arrears if paid based off timesheets.

Accessing your money

What pay can I take out with earned pay access?
Earned pay access amounts are limited to 50% of an employee's unpaid net pay owed, with a weekly cap of $1,000. There is no minimum withdrawal amount. Any withdrawals made through earned pay access will be shown as a deduction on your next payslip.
How often can I access earned pay access?
If an employee has earned less than $500 in wages for their pay period, the withdrawal amount available to the employee is half of their accrued wage. Employment Hero calculates earned pay access weeks as a seven-day period, starting on the first day of your pay cycle.
How long does earned pay access take to process?
Most funds should be transferred immediately. If your earned pay access funds are taking longer than stated above to process, get in touch with Swag Support.
Why can I not access earned pay access?
If earned pay access is currently unavailable, this could be for the following reasons:
  • You are about to leave your current position.
  • You have taken leave within your pay cycle, which we factored into your available balance.
  • You have not worked for two consecutive pay periods.
  • The organisation you belong is not currently eligible for earned pay access.
  • Your organisation does not use Employment Hero payroll.
  • You have not accrued any income during your current pay cycle.
  • Your timesheets may not have been approved.
Can I take out all of my upcoming pay with earned pay access?
No. Earned pay access amounts are limited to 50% of an employee's unpaid net pay owed, with a weekly cap of $1,000. For permanent employees, your earned pay access balance is based on accrued entitlements from hours already worked. For casuals, earned pay access is only available for hours worked and approved by your employer.

Still need help? 

Ask for further assistance via the Swag app. 

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