If you try to enter an incorrect password into your Swag account more than 5 times, you will automatically be locked out of your Swag account for security purposes.
Swag will notify you that you have 1 more attempt at logging before locking your account, after which you will need to access your email to be able to unlock your account.
To gain access back into your Swag account after being locked out, follow the below instructions.
- If you have been notified that your Swag account has been locked due to too many incorrect passwords entered, navigate to your email account you used to sign up to Swag.
- You will have received an email from Swag, containing a link to click on to unlock your account. Click on the highlighted link.
- Your account will now be unlocked.
Warning
This information is relevant to HRIS-connected accounts only. If you previously used an employee portal on an HR website, then follow these instructions only.
- If you have been notified that your Swag account has been locked due to too many incorrect passwords entered, navigate to your email account you used to sign up to Swag.
- You will have received an email from Swag, containing a link to click on to unlock your account. Click on the highlighted link.
- Your account will now be unlocked.
- If you have two-factor authentication set up, you will need to choose whether you would like a code sent to your phone via a text message, or sent to your email address.
- Once you have added your 2FA code, you will be able to log in to your payroll-only account.
Warning
This information is relevant to payroll-only accounts only. If you previously used the WorkZone app, or if you know that you are using a payroll-only account, then you can follow this advice.
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