I am missing features in Swag. What do I do? | FAQ - Troubleshooting

Swag has all of the same features that you used to use in your HR software and the now-decommissioned WorkZone app. If you are unable to find some features that you used to use, see below for the reasons that this might be occurring.

Important

Swag has the same functionality since it changed from the HR software and WorkZone app. All existing features you used on an HRIS-connected app or on WorkZone are present in the Swag app.

Features may have moved

The Swag app has the same existing functionality as the previous HR software and now-decommissioned WorkZone app with some added functionality (such as Money and Career). Swag has the same functionality since it changed from the HR software and now-decommissioned WorkZone app.

If you cannot find a feature that you used to use in your existing app, this might be moved to a new location. Search in the search bar on the Swag home screen for your existing feature, and you will see articles that provide step-by-step instructions on how to access features in Swag. Screenshot of Swag help centre home page, with the search bar highlighted. If you cannot find a feature in the swag app, search for the name in the search bar, and the help centre will provide you with step by step guides

To find out how to navigate each section of Swag, click here for the Work, Career, Money and Benefits navigation guides.

Your employer's software dictates what you can see
What you can see in Swag will depend on the type of software that your employer is using. Your employer might be using HR software. If they are, then this section of Work applies to you. If they are using a payroll-only account, then this section of Work applies to you. 
Ask your employer to check your feature permissions and settings
If there are features that you can no longer access in Swag, ask your employer to check your permissions and settings, as they may have changed these. 

Important

If you are unsure what "HR software" or "WorkZone app" means, please see this article for an explanation.

Still need help? Reach out to your employer for advice. 

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