Which type of Swag account do I have?

There are two types of Swag accounts with access to different features. You either have an HR and Payroll account or a Payroll-only account.

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Find your account type

Walkthrough: How do I find out my account type?
What does an HR account look like?
1. From your homepage, click Work.
Image of a homepage with work button highlighted
2. If you see a header with notifications, callouts and events, you have an HR and Payroll account

Screenshot of an employee's work screen with header highlighted

What does a Payroll-only account look like?
  1. From your homepage, click Work.
    Image of a homepage with work button highlighted
  2. If you see a header with Timesheets, you have a Payroll-only account.
    Image 2 of an employee's work screen with the header highlighted

What to do if you are missing features

What do I do if I am missing features?

If you have identified your account type, but are missing features and icons, please see this article for assistance.

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  • Useful

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  • Our employee has re-downloaded the app on his new phone however his app doesnt have the work icon. We already verified his email address and it is the same with what we have on file.

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  • Hii Jillian - BOM Timber apologies to hear you are having trouble helping your employee log into their account. If you have already verified their email is correct with what is on your platform, then I would recommend raising a support ticket. The Swag support team can look into if there is something else at play for why he can not see the Work icon.

     
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