How do I use Hero AI as an employee via Work HR

Hero AI is a bot for employees powered by a Large Language Model (LLM) that allows you to ask your organisation any questions about its policies. Hero AI offers a robust question-and-answer format that transforms complex policy documents into easily searchable and understandable formats.

How to use Hero AI

Accessing policy documents with Hero AI
  1. Log into the Swag app.
  2. Tap on the Work icon.
    Screenshot of where to tap on the work icon in thw swag home screen
  3. Tap the Home tab.
  4. Tap the Ask Hero AI button.
    Screenshot of where to tap on the plus icon in the work home screen or in the tile at the top of the work home screen
  5. Type in your policy questions.
  6. Tap the Send button.
    Screenshot of where to tap on ask hero a.i. a question
  7. Read the disclaimer and the
    tap the Done button.
    Screenshot of where to tap on done after you have read the disclaimer for hero a.i

Frequently asked questions

What kind of policy information will I see?

Hero AI does not maintain any kind of context of the user i.e. which region the user is in, or if the user is a manager or employee. Instead, access controls are determined based on their permissions to view policies. If an organisation has set up policies in a way that allows UK users to view UK-related policies and AU users to view AU-related policies, then Hero AI will also adhere to this access control.

How does Hero AI work?

We use a Large Language Model (LLM) to process your org's policy's so that we can give a reply to your employees. When an employee asks Hero AI a question, the platform identifies the most relevant policy or policies based on this comparison.

What types of questions can I ask Hero AI?

Hero AI searches through your company's policy information. Hero AI can only reply to policy questions at this stage. Some example questions you can ask Hero AI are:

  • How is long-service leave calculated?
  • What is my company's parental leave policy?
  • What is my company's work from home policy?
Does my company have to upload policy information to Hero AI?

Yes. If your company has not uploaded the policy information, you will receive the below message:

I am designed to answer questions about your organisation’s policies. Currently, I cannot find any policies for your organisation. Please contact your admin to add relevant policies.

If anything if missing from Hero AI that you feel is needed, please contact your administrator. 

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