How do I use Hero AI as an employee via Work HR

Hero AI is a bot for employees powered by a Large Language Model (LLM) that allows you to ask your organisation any HR or policy-related questions. Hero AI offers a robust question-and-answer format that transforms complex policy documents and HR and work advice into easily searchable and understandable formats.

How to use Hero AI

Asking policy and HR questions with Hero AI
  1. Log into the Swag app.
  2. Tap on the Work icon.
    Screenshot of where to tap on the work icon in the swag home screen
  3. Tap on the plus icon in the bottom right-hand side of the screen or the Ask Hero AI tile at the top of the screen.
    Screenshot of where to tap on the plus icon in the bottom right hand side of the screen

    Screenshot of where to tap on the plus icon in the bottom right hand side of the screen
  4. Type in your policy question and click the highlighted send button.
    Screenshot of where to type in your hr or policy question, then tap the send button
  5. Read the disclaimer and tap Done.
    Screenshot of where to tap on done after you have read the disclaimer for hero a.i
  6. Your Hero AI answer will display.

Frequently asked questions

What kind of policy information will I see?

Hero AI does not maintain any kind of context of the user i.e. which region the user is in, or if the user is a manager or employee. Instead, access controls are determined based on their permissions to view policies. If an organisation has set up policies in a way that allows UK users to view UK-related policies and AU users to view AU-related policies, then Hero AI will also adhere to this access control.

How does Hero AI work?

We use a Large Language Model (LLM) to process your organisation's policies so that we can give a reply to your employees. When an employee asks Hero AI a question, the platform identifies the most relevant policy or policies based on this comparison.

What types of questions can I ask Hero AI?

Hero AI searches through your company's policy information. Hero AI can only reply to policy questions at this stage. Some example questions you can ask Hero AI are:

  • How is long service leave calculated?
  • How can I improve my leadership skills?
  • What is my company's parental leave policy?
  • What makes an effective 1:1 meeting with my manager?
  • What is my company's work from home policy?
Does my company have to upload policy information to Hero AI?

Yes. If your company has not uploaded the policy information, you will receive the below message:

I am designed to answer questions about your organisation’s policies. Currently, I cannot find any policies for your organisation. Please contact your admin to add relevant policies.

If anything if missing from Hero AI that you feel is needed, please contact your administrator.

You will not need to upload any documents for the HR-related questions.  

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