Troubleshooting ClockMeIn and clock in/out issues with Swag via Work HR

If you would like to use both the ClockMeIn app and also the clock in and out feature in Swag, follow the below instructions to correctly set this up.

Step 1: Ensure the open beta settings are configured

Warning

The beta needs to be turned on before clients sync payroll with their HR web platform so that employees can view their timesheets and rosters in the Swag app.

Follow these instructions in this article to correctly set up open beta so you can access Timesheets, Rostering, Unavailability, Expenses and Leave.

Step 2: Check your ClockMeIn settings in payroll
If you have not set up your ClockMeIn kiosk, ensure that your kiosk is properly set up by following the instructions:
Step 3: Configure payroll settings

Warning

The beta needs to be turned on before clients sync payroll with their HR web platform so that employees can view their timesheets and rosters in the Swag app. See step 1 for set-up details.

  1. Log into your payroll account. 
  2. Click on Business Settings.
  3. Click on Payroll Settings.
  4. Click on Employee Portal Settings.
  5. Make sure the following is unticked:
    • Change personal details
    • Change bank details
    • Employees can apply for leave
      Screenshot of where to make sure change personal, change bank details and employees can apply for leave are unticked
  6. Ensure that clock in/out with Swag is enabled.
  7. Click Save.
    Screenshot of where to make sure cclock in and out with swah is ticked then click save
Step 4: Invite employees
  1. Log into your payroll account.
  2. Click on Business Settings.
  3. Click on Payroll Settings.
  4. Click on Employee Portal Settings.
  5. Click on Access.
  6. Tick the employees that you would like to grant access to.
  7. Click on Grant Access.
    Screenshot of where to make sure that Employees can apply for leave, Change personal details, Change bank details are unticked
  8. Next, click on Payroll Settings.
  9. Click on Time and Attendance.
  10. Click on Employee Access. 
  11. Tick the employees that you would like to send and invitation to.
  12. Click Grant Access.
    Screenshot of where to make sure that Employees can apply for leave, Change personal details, Change bank details are unticked
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