Redeeming Hero Points FAQ via Money

The below article will answer frequently-asked questions about how to redeem Hero Points. Hero Points are a reward and recognition feature for employers to reward their employees. You can spend Hero Points in the Swag Store on gift cards or on everyday purchasing using a Swag Visa Debit card. They can be used for the Recognition feature in the Company Feed, or for small bonuses for birthdays or work anniversaries.

Questions

Answers

  Where can I spend my Hero Points?  

You can spend your well-earned Hero Points in the Swag Store in the Employment Hero portal or the Swag app. You can also spend Hero Points using your Swag Spend Visa debit card at any merchant.

  How can I spend Hero Points using a Swag Spend Visa debit card?  

You will need a Swag Spend account before you can spend your Hero Points. Find out how to set up a Swag Spend account here.

  1. Open the Swag app. 
  2. Tap on the Money icon.
    tap on the money icon
  3. Tap on Points along the top bar.
    tap on points along the top bar
  4. In the section called Reimburse Swag card purchases with Hero Points, switch the toggle to the right (on position).
    Screenshot of points page with
  5. You will be taken to the Benefits section of the app and the feature will Screenshot of benefits page with the toggle on
  6. Make a transaction using your Swag Spend Mastercard debit card, and your Hero Points can be redeemed.
  7. Once the transaction is settled (typically within 48 hours), your Hero Points will be redeemed and you will be reimbursed for the transaction.
  8.  

  What if I redeem Hero Points using my Swag Spend account card and want a refund?  

Getting a refund depends on the store from which you made the purchase. If a refund is possible, it will be given in Australian dollars and added back to your Swag Spend account.

  What is the maximum amount of Hero Points I can redeem on my Swag Spend account card?  

When using your Swag Visa Debit card, the maximum transaction amount that can be redeemed with Hero Points is $1,000.

  Do I need money in my Swag Spend account before I can redeem my Hero Points?  

Yes, you will need to make a transaction using your Swag Visa Debit card. for it to then be redeemed using your Hero Points. Once the transaction is settled (typically within 48 hours), your Hero Points will be redeemed and you will be reimbursed for the transaction.

  What are Hero Points?  

Hero Points are the new way to get rewarded and recognised. We have replaced Hero Dollars with a points-based system. Rest assured, you can continue spending Hero Points in the Swag Store and on a Swag Visa Debit card.

  What happened to my Hero Dollars?  

We will convert your existing Hero Dollar balance into Hero Points. You may see a compensating transaction (either a top up or a withdrawal) in your transaction history which ensures your previous and new balances are the same value.

  Can I still use Hero Points in the same way I used Hero Dollars?  

Absolutely! You can redeem Hero Points in the Swag store, just like you did with Hero Dollars. You can also redeem Hero Points on everyday purchases using a Swag Visa Debit card.

  What is the conversion rate from Hero Dollars to Hero Points?  

The purchasing power of Hero Points varies depending on how they are redeemed. To better understand their value, we recommend checking out the Swag store and comparing the price of different products.

For example, you can redeem 300 Hero Points in the Swag store for an Adult eSaver Event Cinemas movie voucher, or 2083 Hero Points for a $100 JB Hi-Fi gift card. If you want to redeem Hero Points using your Swag Visa Debit card, you could grab a coffee with 100 points.

  How do I know when I have received Hero Points?  

You will receive a notification from the Swag app when you have received Hero Points.

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