Redeeming Hero Points FAQ via Money

The below article will answer frequently-asked questions about how to redeem Hero Points. Hero Points are a reward and recognition feature for employers to reward their employees. You can spend Hero Points in the Swag Store on gift cards or on everyday purchases using a Swag Spend Mastercard Debit card. They can be used for the Recognition feature in the Company Feed, or for small bonuses for birthdays or work anniversaries.

Questions

Answers

  Where can I spend my Hero Points?  

You can spend your well-earned Hero Points in the Swag Store in the Employment Hero portal or the Swag app. You can also spend Hero Points using your Swag Spend Mastercard debit card at any merchant.

  How can I spend Hero Points using a Swag Spend Mastercard debit card?  

You will need a Swag Spend account before you can spend your Hero Points. Find out how to set up a Swag Spend account here.

  1. Open the Swag app. 
  2. Tap on the Money icon.
  3. Tap on Points along the top bar.
    screenshot of UK Hero Points tap on points
  4. In the section called Reimburse Swag card purchases with Hero Points, switch the toggle to the right (on position).
    Screenshot of points page with
  5. You will be taken to the Benefits section of the app and the feature will be turned on.
    UK Benefits page
  6. Make a transaction using your Swag Spend Mastercard debit card, and your Hero Points can be redeemed.
  7. Once the transaction is settled (typically within 48 hours), your Hero Points will be redeemed and you will be reimbursed for the transaction.

  What if I redeem Hero Points using my Swag Spend account card and want a refund?  

Getting a refund depends on the store from which you made the purchase. If a refund is possible, it will be given in Australian dollars and added back to your Swag Spend account.

  What is the maximum amount of Hero Points I can redeem on my Swag Spend account card?  

When using your Swag Mastercard Debit card, the maximum transaction amount that can be redeemed with Hero Points is $1,000.

  Do I need money in my Swag Spend account before I can redeem my Hero Points?  

Yes, you will need to make a transaction using your Swag Mastercard Debit card for it to then be redeemed using your Hero Points. Once the transaction is settled (typically within 48 hours), your Hero Points will be redeemed and you will be reimbursed for the transaction.

  What are Hero Points?  

Hero Points are the new way to get rewarded and recognised. We have replaced Hero Dollars with a points-based system. Rest assured, you can continue to spend Hero Points in the Swag Store and on a Swag Mastercard Debit card.

  I am currently implementing Employment Hero - what will happen to my Guided HR Implementation Credit?  

The Guided HR Implementation Credit will be issued in the form of Hero Points for UK organisations. The value of the credit will remain the same - customers will receive 5208 Hero Points for meeting certain milestones as part of their customer journey outlined here.

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