Warning
This advice is for users with HR and payroll access. If you previously used the Employment Hero app, then you can follow the advice in this article. If you previously used the WorkZone app, then follow the instructions in the article here.
Password set-up and securing an account with two-factor authentication are crucial features for customers in ensuring the security and accessibility of their account.Â
Two-factor authentication adds an extra layer of security to the account by requiring a second form of identification, such as a code sent to their phone, in addition to their password. These security measures ensure that your account remains secure and that only you have access to your information and account data.
How to set up 2FA
- Enter your email address and password and tap the Log In button.
- lf you have 2-factor authentication turned on, enter your code into the Code field.
- Choose whether to select the Remember this Device for 45 Days tick box.
- Tap the Verify button.
- Enter your log in passcode.
- Re-enter your log in passcode.
- Log into Swag.
- Tap on your profile picture or initials in the top right-hand corner of the screen.
- Tap on Settings.
- Tap on Security.
- Tap the Face ID (for iOS users) or Fingerprint (for Android users) toggle switch. The toggle must be switched to the right to be turned on.
- Enter your passcode.
- You will receive a notification that your biometric log in has been turned on.
- Tap the Log in with a Different Account button.
- Enter the email address and password and tap the Log In button.
- lf you have 2-factor authenticator turned on, enter your code into the Code field.
- Choose whether to select the Remember this Device for 45 Days tick box.
- Tap the Verify button.
- Enter your log in passcode.
- Re-enter your log in passcode.
Resetting your password
- Open the Swag app.
- Tap on Reset Password.
- Tap on the HRIS/Swag Jobs button.
Helpful Hint
If you are not sure what type of account you have, tap on What is my account type? at the bottom of the screen to read an explanation.
- This will open a browser within Swag to enter your email address. Once you have entered your email address and completed the reCAPTCHA, tap on Request Link.
- A reset password link will be sent to your registered email address. Follow the instructions in the email to complete the reset of your password.
How to disable the biometric login
- Log into Swag.
- Tap on your profile picture or initials in the top right-hand corner of the screen.
- Tap the Log Out button at the bottom of the screen.
- Log into the mobile application.
- Tap on your profile picture or initials in the top right-hand corner of the screen.
- Tap on Settings.
- Tap on Security.
- Tap the Face ID (for iOS users) or Fingerprint (for Android users) toggle switch. The toggle must be switched to the left to be turned off.
- Enter your passcode.
- You will receive a notification that your biometric log in has been turned off.
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