Password set-up, two factor authentication (2FA) and logging in with another email for payroll-only accounts

Warning

This advice is for users with payroll access only. If you previously used the WorkZone app, then you can follow the advice in this article. If you previously used an HRIS app, then follow the instructions in the article here.

Password set-up and securing an account with two-factor authentication are crucial features for customers in ensuring the security and accessibility of their account. 

Two-factor authentication adds an extra layer of security to the account by requiring a second form of identification, such as a code sent to their phone, in addition to their password. These security measures ensure that your account remains secure and that only you have access to your information and account data.

How to set up 2FA

First time logging in
  1. Enter your email address and password and tap the Log In button.
  2. lf you have 2-factor authentication turned on, enter your code into the Code field.
  3. Choose whether to select the Remember this Device for 45 Days tick box.
  4. Tap the Verify button.
  5. Enter your log-in passcode.
  6. Re-enter your log-in passcode.
Enable biometric log in
  1. Log into Swag.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
    Screenshot Swag highlighting where to tap on the work icon in the swag home screen
  3. Tap on Settings.
    Screenshot of my account screen highlighting where to tap on settings
  4. Tap on Security.
    Screenshot of my account screen highlighting where to tap on security
  5. Tap the Face ID (for iOS users) or Fingerprint (for Android users) toggle switch. The toggle must be switched to the right to be turned on.
    Screenshot of where to tap on the biometric toggle. this will display as face ID for apple products, and fingerprint for android products
  6. Enter your passcode.
  7. You will receive a notification that your biometric log-in has been turned on.
    Screenshot of confirmation that you have turned the biometric log in feature on
Log in with another email
  1. Tap the Log in with a Different Account button.
  2. Enter the email address and password and tap the Log In button.
  3. lf you have 2-factor authenticator turned on, enter your code into the Code field.
  4. Choose whether to select the Remember this Device for 45 Days tick box.
  5. Tap the Verify button.
  6. Enter your log-in passcode.
  7. Re-enter your log-in passcode.

Resetting your password

Reset your Swag password
  1. Open the Swag app.
  2. Tap on Reset Password.
    Screenshot of where to tap on reset password
  3. Tap on the WorkZone button.
    Screenshot of where to tap on the workzone button

    Helpful Hint

    If you are not sure what type of account you have, tap on What is my account type? at the bottom of the screen to read an explanation.

  4. This will open a browser within Swag to enter your email address. Once you have entered your email address and completed the reCAPTCHA, tap on Recover Password.
    Screenshot of where to tap on recover password
  5. A reset password link will be sent to your registered email address. Follow the instructions in the email to complete the reset of your password.

How to disable the biometric login

Log out of the Swag app
  1. Log into Swag.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
  3. Tap the Log Out button at the bottom of the screen. 
Disable biometric log in
  1. Log into the mobile application.
  2. Tap on your profile picture or initials in the top right-hand corner of the screen.
    Screenshot of swag home screen with your profile picture or initials in the top right hand side of the screen
  3. Tap on Settings.
    Screenshot of my account screen highlighting where to tap on settings
  4. Tap on Security.
    Screenshot of my account screen highlighting where to tap on security
  5. Tap the Face ID (for iOS users) or Fingerprint (for Android users) toggle switch. The toggle must be switched to the left to be turned off.
    Screenshot of where to tap on the biometric toggle. this will display as face ID for apple products, and fingerprint for android products
  6. Enter your passcode.
  7. You will receive a notification that your biometric log-in has been turned off.
    Screenshot of confirmation that you have disabled biometric log in
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