How do I use Hero AI as an employer? | Work

Loren Mathewson

Updated 02 November 2023 15:42

Swag Content Team

Hero AI is a chatbot designed to streamline the access and understanding of policy documents for employees. Using state-of-the-art Natural Language Processing (NLP) technologies, Hero AI offers a robust Q&A interface that transforms complex policy documents into easily searchable and understandable formats in the Swag app.

This article will answer some frequently asked questions for Hero AI, and show an employer, manager or admin how to use Hero AI.

Helpful Hint

Hero AI can search and return information on your company policies. If your company does not have any policies, you will see the message below:

I’m designed to answer questions about your organisation’s policies. Currently, I cannot find any policies for your organisation. Please contact your admin to add relevant policies.

How to use Hero AI

How to upload policy documents

You will need to upload policy documents to your HR web platform for Hero AI to be able to work correctly. Navigate to your HR web platform, then to the Policies section, then follow the prompts to upload policy documents or add policies from existing templates.

Accessing policy documents with Hero AI

Log into the Swag app.
Tap on the Work icon.
Tap on the plus icon in the bottom right-hand side of the screen or the Ask Hero AI tile at the top of the screen.
Tap on Have a question about our policies?
Type in your policy question and click the highlighted send button.
Read the disclaimer and tap Done.
Hero AI will then provide the policy information response.
Rate the response with the thumbs up or thumbs down at the bottom of the screen to help Hero AI with the accuracy of and efficacy with its responses.

Frequently asked questions

What kind of policy information will I see?

Hero AI does not maintain any kind of context of the user (i.e. which region the user is in, or if the user is a manager or employee). Instead, access controls is determined based on their permissions to view policies.

If an organisation has set up policies in a way that allows New Zealander users to view New Zealand-related policies and Australian users to view Australia-related policies, then Hero AI will also adhere to this access control.

How does Hero AI work?

We use a Large Language Model (LLM) to process your org's policy's so that we can give a reply to your employees. When an employee asks Hero AI a question, the platform identifies the most relevant policy or policies based on this comparison.

What types of questions can I ask Hero AI?

Hero AI searches through your company's policy information. Hero AI can only reply to policy questions at this stage. Some example questions you can ask Hero AI are:

How is long service leave calculated?
What is my company's parental leave policy?
What is my company's work from home policy?

Does my company have to upload policy information to Hero AI?

Yes. If your company has not uploaded the policy information, you will receive the below message:

I’m designed to answer questions about your organisation’s policies. Currently, I cannot find any policies for your organisation. Please contact your admin to add relevant policies.

If anything if missing from Hero AI that you feel is needed, please contact your administrator.

Where is the company policy information stored?

Your company's policy information is stored in your HR portal, and no third-party storage apps are used.